Welcome to the Eviva Energy Support Page!
We are here to assist you with any questions or issues you may have regarding the Eviva Energy app. Below, you’ll find helpful resources, frequently asked questions (FAQs), troubleshooting steps, and ways to contact us if you need further assistance.
Frequently Asked Questions (FAQ)
Q: How do I connect my inverter to the app?
A: To connect your solar inverter to the Eviva Energy app, follow these steps:
- Tap the + icon in the top right corner of the screen.
- A pop-up will appear asking you to enter the IP address of your inverter.
- Enter the IP address provided to you by Eviva Energy.
- Tap Connect to establish the connection.
Once connected, you will be able to view real-time data from your inverter.
Q: Why isn’t my solar power generation data showing in the app?
A: Please ensure the following:
- Your inverter is powered on and properly connected to the network.
- The IP address entered in the app is correct (you should have received this from Eviva Energy).
- Your device and the inverter are on the same Wi-Fi network.
- Restart the app or your mobile device if necessary.
Q: How can I check the battery status in the app?
A: The battery information is available on the Home Page of the app, under the Battery Info section. Here, you can view:
- Battery Voltage
- Battery Percentage
- Time to Charge
Q: What should I do if the app is not connecting to the inverter?
A: If you’re having trouble connecting, try the following steps:
- Double-check that the IP address is correctly entered in the app.
- Ensure that both your phone and the inverter are connected to the same Wi-Fi network.
- Restart the app, or try reconnecting your device to the Wi-Fi network.
- If the issue persists, verify that the inverter is powered on and functioning properly.
Troubleshooting Tips
Issue: App not connecting to the inverter?
- Verify that the IP address you entered is correct. If you are unsure, please contact the Eviva Energy team for the correct address.
- Ensure your mobile device is connected to the same Wi-Fi network as the inverter.
- Tap the + icon on the top right of the Home Page and enter the IP address again to reconnect.
- Restart the app or your mobile device to refresh the connection.
Issue: App showing incorrect battery status?
- Make sure the battery is properly connected to the inverter.
- Check if there is any issue with your inverter or the battery connection.
- Restart the app and check again. If the issue persists, please reach out to support.
Issue: Data not updating in real-time?
- Ensure that the inverter is connected to the internet and providing real-time data.
- Double-check the IP address for any errors.
- Restart your device and the app to refresh the connection.
Contact Us
If you were unable to resolve your issue through the FAQs or troubleshooting steps, feel free to reach out to us. Our support team is happy to assist you.
- Email Support:
For any inquiries or technical assistance, please email us at Info@spectech.co.in. - Phone Support:
If you prefer to speak with a representative, you can call us at +91 8866666340. Our support hours are Monday to Friday, 9 AM to 5 PM (IST).
Support Hours
Our support team is available Monday to Friday from 9 AM to 5 PM IST. We strive to respond to all inquiries as quickly as possible during these hours.
Still Need Help?
If you still need assistance after exploring the FAQs or troubleshooting tips, please don’t hesitate to get in touch with our team. We’re here to help you get the most out of Eviva Energy!